FREQUENTLY ASKED QUESTIONS

When will I receive confirmation of my order?

An e-mail confirmation of your order will be sent to you within 24 hours of placing your order. An order confirmation will be sent to you by Paypal if paid with Paypal or by us at Global Trade Jewellers if paid by bank deposit

Can I order two items in the one order?

Yes. If you would like to order more than one item, simply let us know which items you require and we will provide a Paypal funds request for a combined order. If you are placing an order and sending payment by bank deposit/money order or bank cheque then we will provide an invoice with our payment details

Who can i contact from your store with my questions before ordering?

For any requests for information or questions you should contact us at globaltrade@iinet.net.au or see the contact information in the 'contact' section. We will answer your email within 24 hours

Do you resize your rings/bracelets or necklaces, or are they all one size?

Tungsten and Titanium rings cannot be resized although our bracelets and necklaces can be resized by either by removing their pins and reducing the desired number of links or increasing the desired number of links. We can offer this service for a minimal fee or your local jeweller can do this for you. Some customers who are handypersons can also do the resize themselves with simple jewellers tools

Do you have a guarantee?

Yes, we have a 14 day money back or exchange guarantee for customers in Australia and 28 days for international customers that our products will be fault and damage free when delivered. Please visit our "Returns" section for more information.

I am from outside Australia, what payment methods do you accept?

All customers can pay for their orders using their PayPal (Linked to Credit Card/ Bank Account)

Do you accept money orders or bank cheques?

Australian customers can pay by money order or bank cheque. If you would like to pay by money order for your Australian order please contact us. If you are from outside Australia, we are regretfully not able to accept money orders.

What is Titanium?

Titanium is a natural element which has a silver-greyish-white colour. Titanium is the hardest natural metal in the world. It is very strong, three times the strength of steel and much stronger than gold silver and platinum and yet is very light weight. Pure titanium is also 100% hypoallergenic which means that it if safe for anyone to wear as it will not react to your skin. Why choose titanium? Titanium provides several unique factors that make it the ideal metal for jewellery rings. It is very strong, more dent, bend and scratch resistant than gold, silver and platinum, is lightweight and importantly offers an exotic array of colours which other metals simply do not. Our titanium is also 100% hypoallergenic and will not produce skin irritation or discolouration. What grade of titanium do you use in your titanium jewellery? We use 99.9% pure commercial grade titanium. Our titanium is pure and of surgical implant quality which means that it is hypoallergenic and allergy free. Is titanium hypoallergenic? Pure titanium is 100% hypoallergenic and allergy free and will not produce skin irritation or discolouration. Pure titanium does not react to sunlight, salt water or anything that the body emits. This is why we only offer pure titanium to our clients. We do not use other metal alloys with our titanium to ensure only the purest and safest titanium is used in our rings. We use pure titanium with confidence knowing that everyone can wear it without the concern of an adverse reaction to your body.

What is Tungsten Carbide?

Tungsten is the only rare and exotic metal that can remain permanently polished. With gold, platinum and tungsten, you will notice slight scratches or dents. However, with tungsten carbide, the surface will maintain it's original high polish. Tungsten Carbide is the most wear resistant of all known metals. Tungsten is about 10 times harder than 18K Gold, 5 times harder than tool steel, and 4 times harder than titanium. Tungsten measures between 8 and 9 on the Mohs hardness scale. (Diamonds are a 10 which is the highest.) Our Tungsten jewellery are cobalt free as cobalt causes allergies. The Manufacturing Process of Tungsten with carbon is that it is ground into a powder and then compressed with high pressure dies to form a jewellery piece blank. The blank is then placed in an oxygen free furnace at an astounding 6,200 degrees fahrenheit. This process called sintering creates the hardest metal used bracelet/pendant making jewelry. The piece is then cut and shaped using diamond tools with approximately 30 steps required for completion. The cutting and shaping of tungsten carbide jewelry is similar in many ways to cutting and polishing of a rough diamond. The piece is then skillfully polished with diamond polishing tools and wheels creating a permanent luster and polish not possible with other metals. Tungsten Carbide jewellery will remain polished forever. It is a unique metal that is enjoyed by men in particular. What's the difference between Tungsten jewelry and Tungsten Carbide jewelry? A Tungsten only piece is basically only steel. It is hard, but NOT scratch proof. A Tungsten Carbide bracelet can only be scratched by a diamond or a product containing the mineral corundum. If you see a Tungsten piece that has carved details this jewellery piece does not have Carbide - it is a tungsten only piece. Therefore, it will scratch. Should I be concerned with Cobalt in my jewelry? YES, absolutely ! Many Tungsten and Tungsten Carbide jewellery pieces have Cobalt in them. Avoid Tungsten jewellery containing Cobalt as it will cause skin allergies such as dermatitis and ezcma. After a short time period the jewellery piece will develop oxidation spots that cannot be removed or polished out. This is due to the Cobalt reacting to the human body. You can easily prevent this from happening by purchasing one of our Cobalt free Tungsten Carbide jewellery range.